Privacy Policy

Effective Date: July 1, 2026
Last Updated: August 18, 2026

At Shivpuri Sanitaryware, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard information when you use our website, Android mobile application, online store, products, and related services.

By accessing or using our website, mobile application, or services, you acknowledge the practices described in this Privacy Policy.

1. Company Information

Business Name: Shivpuri Sanitaryware

Address:
Arya Samaj Road, Near Masjid, Shivpuri, Madhya Pradesh – 473551, India

WhatsApp: +91 9522753116
Email: sst@shivpurisanitary.com
Website: shivpurisanitary.com

2. Information We Collect

We may collect information when you use our website, Android application, place an order, create an account, request a quotation, book a service, or communicate with us.

Personal Information

Depending on how you use our services, we may collect:

Full Name
Mobile Number
Email Address
Billing Address
Shipping Address
PIN Code
City and State
Account information
Order and purchase details
Service or plumber booking information
GST details, where applicable
Information you voluntarily provide through forms or customer support

Payment information is processed through third-party payment service providers. We do not intentionally store complete debit card, credit card, UPI PIN, or online banking credentials on our servers.

Technical and App Information

When you access our website or Android application, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
App-related technical information
Date and time of access
Pages or sections viewed
Referring website
Cookies and similar technologies
Diagnostic, performance, or analytics information
Information necessary to provide app notifications, where enabled

3. How We Use Your Information

We may use collected information to:

Process and fulfill orders
Deliver products and services
Manage your account
Provide customer support
Respond to inquiries and quotation requests
Process plumber or service bookings
Send order confirmations and shipping updates
Process eligible refunds, returns, and replacements
Provide important service or application notifications
Improve our website, mobile application, products, and services
Understand how our services are used
Detect and prevent fraud, abuse, and unauthorized transactions
Maintain the security and functionality of our services
Comply with applicable legal and regulatory obligations
Send promotional offers and product updates where permitted by law or with your consent

4. Android Mobile Application

The Shivpuri Sanitaryware Android application provides access to our e-commerce store and related services.

The application may process limited device and technical information necessary for functionality such as:

Accessing our online store
Account and order functionality
Push notifications
Analytics and performance monitoring
Customer support
Service or plumber booking
Security and fraud prevention

Where Android permissions are required, the application may request them when necessary for a specific feature. You can manage applicable permissions through your Android device settings.

5. Payment Information

We do not store your complete debit card, credit card, UPI PIN, or banking credentials on our servers.

Payments may be processed by third-party payment gateway providers. These providers maintain their own privacy and security practices and process payment information according to their respective policies.

6. Cookies and Similar Technologies

Our website and services may use cookies and similar technologies to:

Maintain sessions
Remember preferences
Improve website performance
Analyze visitor traffic and usage
Enhance user experience
Provide relevant product recommendations

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

7. Push Notifications

Our mobile application may provide push notifications for purposes such as order information, service updates, important announcements, or promotional communications.

Where supported, you can control or disable push notifications through your device settings.

8. Sharing of Information

We do not sell or rent your personal information.

Where reasonably necessary to operate our services, information may be shared with:

Shipping and logistics partners
Payment gateway providers
Hosting and IT service providers
Analytics and application service providers
Notification service providers
Customer communication providers
Service professionals where required to fulfill a requested service
Professional advisors or auditors
Government, regulatory, or law-enforcement authorities where legally required

We expect service providers handling personal information on our behalf to maintain appropriate confidentiality and security measures.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

Unauthorized access
Data loss
Misuse
Alteration
Unauthorized disclosure
Destruction

However, no method of transmission over the internet or electronic storage system can guarantee absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

Complete transactions and provide requested services
Maintain appropriate business and transaction records
Provide customer support
Comply with legal, accounting, and tax requirements
Resolve disputes
Prevent fraud and abuse
Enforce applicable agreements

When information is no longer reasonably required, we may delete or anonymize it in accordance with applicable requirements.

11. Your Rights and Choices

Subject to applicable laws, you may request to:

Access personal information associated with you
Correct inaccurate information
Update your information
Request deletion of eligible personal information
Withdraw consent where processing relies on consent
Opt out of promotional communications
Raise concerns regarding how your information is handled

To submit a privacy-related request, contact us using the information provided below.

12. Marketing Communications

Where permitted, we may send promotional communications through email, SMS, WhatsApp, push notifications, or other available communication channels regarding:

New products
Offers and discounts
Seasonal promotions
Product recommendations
Business or service updates

You may opt out of promotional communications by using available unsubscribe options or contacting us.

Transactional or service-related communications necessary for an order or requested service may still be sent.

13. Third-Party Services and Links

Our website and mobile application may contain or use third-party websites, payment providers, delivery services, analytics services, or other external services.

These third parties may have their own privacy policies and data-handling practices. Shivpuri Sanitaryware is not responsible for the privacy practices or content of independent third-party services.

We encourage users to review the applicable privacy policies before providing personal information to third parties.

14. Children’s Privacy

Our website, Android application, e-commerce store, and services are not directed toward children.

We do not knowingly seek to collect personal information from children. If we become aware that personal information from a child has been collected in circumstances where it should not have been, we will take reasonable steps to delete it.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, mobile application, business practices, services, or applicable requirements.

Any updated Privacy Policy will be published on this page with a revised Last Updated date. We encourage users to review this page periodically.